We are experiencing delays with some of our orders due to COVID-19. We are adjusting operations to fulfill our obligation for those who are impacted. Your satisfaction is our number one priority! We will continue to work toward faster delivery times and process improvements.

Our Customer Service call centers and warehouses will be closed in observance of Thanksgiving on Thursday and Friday, November 26 and 27, 2020. Business will resume as usual on Monday, November 30.

Returns and Warranty

Satisfaction with your order is our top priority. When you do need to return a product, our streamlined process has never been easier.

ShopEZGO, ShopJacobsen and Pro-Fit Parts Account Holder

  • Visit My Account
  • In the Recent Orders table, select View Order for the order that the product was originally placed.
  • Then, select Return in the upper right corner of the page. Once in Return, simply fill-out the return request form for the product you would like to return and hit Submit.

Once the return request is submitted, a Customer Service representative will contact you via the email address on your account with instructions on how to return the product to our warehouse. Please allow up to five business days from the date received for processing your return request.

Non-account Holder

  • Contact our Customer Service department at 1-888-438-3946 to start your return process.

Requirements for Your Return

  • A return request must be submitted within 30 days of delivery. Requests received after 30 days of delivery will not be accepted.
  • All products must be returned in uninstalled, like-new condition and placed in the original packaging.
  • Shipping fees will not be refunded.
  • The following categories of goods are not eligible for return, unless the wrong product was shipped in error or the product was damaged in shipment: Batteries, Body Components, Bulk Items, Decals/Logos/Adhesives, Discontinued/Replaced by items, Electrical parts, Hardware, Literature, Lubricants, Non-stock items, Paints & Cleaners, Sale items, and Tires & Wheels.
  • Refunds will be issued in the original form of payment.
  • A 20% restocking fee may be applied and will be determined on a case-by-case basis.

For products subject to warranty, there is a 90-day warranty from the date you receive the product(s). Warranty claims will be evaluated with the submission of your return request.

If you have any questions about returns or warranty claims, please contact our customer service team at 1-888-438-3946  Monday through Friday from 8 a.m. to 6 p.m., Eastern.

The following categories of goods are not eligible for return, unless the wrong product was shipped in error or the product was damaged in shipment: Batteries, Body Components, Bulk Items, Decals/Logos/Adhesives, Discontinued/Replaced by items, Electrical parts, Hardware, Literature, Lubricants, Non-stock items, Paints & Cleaners, Sale items, and Tires & Wheels.

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